Refund & cancellation policy
Service policy · Operator review required before commercial launch
Before production
You may cancel a submitted order before work starts. Reserved credits are returned to your available balance.
During production
Contact support to request cancellation after production starts. Staff will review work already performed and communicate the decision. Rejected or cancelled orders release their reserved credits.
Delivered work
Report technical problems or a mismatch with your approved brief through support. Refund eligibility is reviewed against the agreed scope and applicable consumer rights.
Crypto deposits
Blockchain transfers cannot be reversed by AIART. Do not send funds to an incorrect address or network. Deposit refund requests require verification and may be subject to processor availability and network fees. Statutory consumer rights are not excluded.
Payment discrepancies
Underpayments are held for support review and do not automatically create credits. Finished overpayments receive credits for the verified USDT received, rounded down to whole credits. Duplicate notifications never create additional credits.